The Relationship of Customer Satisfaction To Globe’s Financial Performance During The Pandemic in Quezon City, Philippines

Abstract

For customer-centered companies, customer satisfaction is both a goal and an essential factor in company success. Companies that achieve high customer satisfaction ratings make sure that their target market knows it. These companies realize that highly satisfied customers produce several benefits for the company. They are less price sensitive and they remain customers for a longer period. They buy additional products over time as the company introduces related products or improvements.In the Philippines, many network providers are catering these demands. Along with these, they try to give the utmost service that they can for their subscribers. Subscriptions to these providers are their lifeblood. Being in the service industry, customer satisfaction plays a huge role in keeping their clients